Shipping policy

A&G Jewelry ships eligible orders through FedEx within the United States. Every shipment is prepared with care, and insurance and signature services may be applied based on the item, destination, and order value.

Order processing

Most in-stock items are processed within one to three business days after payment and any required verification are completed. Processing time is separate from carrier transit time.

Orders requiring sizing, engraving, customization, sourcing, production, appraisal, additional verification, or layaway completion require additional time. The applicable estimate will appear on the product page, during checkout, or in written communication from our team.

Business days are Monday through Friday, excluding federal holidays and days when A&G Jewelry or the carrier is closed. Orders placed after business hours begin processing on the next business day.

If we cannot ship within the stated timeframe, we will contact you with a revised estimate and the options required by applicable law.

Shipping rates and delivery estimates

Available FedEx services, shipping charges, and estimated transit times are shown at checkout or confirmed before the order is finalized. Delivery estimates are not guarantees. Weather, carrier interruptions, security checks, incorrect address information, and other circumstances outside our control may affect delivery.

Address and identity verification

For fraud prevention and shipment protection, we may contact you to verify your identity, payment, billing address, shipping address, or other order information. Processing may be delayed until verification is completed.

High-value orders may be required to ship to the billing address or another address approved through our verification process. We reserve the right to refuse or cancel an order that cannot be verified, subject to applicable law.

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if an address is incorrect. Once an order has entered processing or has shipped, an address change or package redirect may not be possible. Unauthorized redirects, forwarding services, and reshipment to another address may void shipping protection.

Tracking, insurance, and signature

Tracking information will be sent to the email address or phone number provided with the order after FedEx accepts the package. A tracking number may not show activity immediately.

Orders may require a direct or adult signature. The customer is responsible for ensuring that an authorized person is available to receive the package. A&G Jewelry is not responsible for missed-delivery fees, carrier storage charges, or packages returned because delivery attempts were unsuccessful.

Do not authorize the carrier to leave a signature-required package unattended. Doing so may affect the ability to make a loss or damage claim.

Delivery inspection and reporting problems

Inspect the package before accepting it when possible. If it appears opened, damaged, resealed, or tampered with, photograph the package and ask the driver to record the condition before acceptance.

Report a missing, damaged, tampered, or incorrect shipment to A&G Jewelry within 48 hours after the delivery scan or delivery attempt. Keep the jewelry, box, outer packaging, labels, receipts, and all packing materials. Cooperation with A&G Jewelry, FedEx, the insurer, and law enforcement may be required.

Do not discard packaging, alter the item, or file duplicate claims. A&G Jewelry will determine the appropriate next steps after the carrier or insurance review. Carrier and insurer investigations may take time and do not guarantee approval.

Packages marked delivered

If tracking shows “delivered” but you cannot locate the package, check the delivery location, household members, neighbors, building staff, and any carrier delivery image or notice. Then contact FedEx and A&G Jewelry immediately.

A delivery scan is not automatically a final determination of every claim. Any remedy will depend on the order record, carrier investigation, insurance determination, and applicable law.

Returned or refused packages

If a package is refused, undeliverable, unclaimed, returned because of an incorrect address, or returned after unsuccessful delivery attempts, the customer may be responsible for the original shipping, return shipping, insurance, redirect, storage, and reshipment costs. The order remains subject to the Refund and Returns Policy, including all final-sale restrictions.

Shipping restrictions

At this time, checkout shipping is limited to eligible addresses within the United States. We do not ship to freight forwarders, package-forwarding services, hotels, temporary accommodations, or P.O. boxes unless A&G Jewelry approves the destination in writing before purchase.

We reserve the right to restrict shipping to locations that cannot be adequately verified or insured.

Delayed or unavailable merchandise

We maintain a reasonable basis for the processing and shipment estimates we provide. If merchandise cannot be shipped within the promised time—or within the period required by applicable law when no time is stated—we will request your consent to the delay or cancel the unshipped order and issue the required refund.