Refund policy

At A&G Jewelry, we carefully inspect every item before it is prepared for shipment. Because jewelry is personal, valuable, and may be altered or prepared specifically for the customer, all sales are final and we do not offer refunds. Eligible items may qualify for an exchange under the conditions below.

Exchange eligibility

To request an exchange, you must contact A&G Jewelry within seven calendar days after the date your order is delivered, as shown by the carrier’s tracking information.

An item is eligible for exchange only when it:

Is unworn, unused, unaltered, and in its original condition;
Has no scratches, damage, odors, residue, or other signs of wear;
Includes all original packaging, tags, certificates, appraisals, accessories, and promotional items provided with the order;
Has not been sized, engraved, customized, modified, or made to order; and
Is returned with proof of purchase and an approved Return Authorization from A&G Jewelry.

We reserve the right to inspect all returned merchandise. An exchange will not be approved if an item does not meet these requirements.

Final-sale items

The following purchases are final sale and are not eligible for return, refund, exchange, cancellation, or store credit, except when an item arrives damaged, defective, or materially different from what was ordered:

Custom, personalized, engraved, altered, or made-to-order jewelry;
Rings or other items that have been sized or modified at the customer’s request;
Special orders and items sourced specifically for a customer;
Layaway purchases and deposits;
Purchases made through third-party financing, except as required by the financing provider or applicable law;
Clearance, closeout, promotional, or otherwise marked “Final Sale” items;
Gift cards;
Items showing wear, damage, misuse, improper care, or unauthorized repair or alteration; and
Shipping, insurance, rush-processing, sizing, engraving, appraisal, and other service fees.

How to request an exchange

Before sending an item back, contact us at correosogerardo8@gmail.com or by phone/WhatsApp at +1 (904) 476-9361. Include:

Your full name;
Order number;
The item you wish to exchange;
The reason for the request; and
Clear photographs or video when the request concerns damage, a defect, or an incorrect item.

If the item appears eligible, we will provide return instructions and a Return Authorization. Packages sent without authorization may be refused or returned to the sender.

Return shipping for an exchange

Unless the item was incorrect, damaged, or defective when received, the customer is responsible for all return-shipping costs and for safely packaging the item. The shipment must be trackable, fully insured for the item’s purchase value, and require an adult signature when available. A&G Jewelry is not responsible for a return package that is lost, stolen, damaged, misdirected, or delivered without the required authorization.

Original shipping, insurance, rush-processing, sizing, engraving, appraisal, and service charges are nonrefundable.

Exchange value

After the returned item passes inspection, you may exchange it for an available item of equal or greater value. If the replacement costs more, you must pay the difference before it is shipped. If an approved replacement costs less, the remaining eligible merchandise value will be issued as store credit; it will not be refunded to the original payment method.

An approved exchange is allowed once per original purchase. Any replacement item is final sale.

Damaged, defective, or incorrect items

Inspect your package immediately after delivery. If you receive an incorrect item or believe an item arrived damaged or defective, contact us within 48 hours after delivery and keep all merchandise, packaging, shipping materials, and documentation. Do not wear, alter, repair, or send the item elsewhere.

We will review the information and may require the item to be returned for inspection. If we confirm that A&G Jewelry sent an incorrect item or that the item arrived with a covered defect or damage, we will provide an appropriate remedy, which may include repair, replacement, exchange, or refund, as required by applicable law. Normal variations, minor weight or measurement tolerances disclosed on the product page, and differences caused by lighting or screen settings are not defects.

Order cancellations

An order may be canceled only if A&G Jewelry approves the request before processing, sizing, customization, sourcing, or shipment begins. We cannot guarantee that a cancellation request will be approved. Custom, sized, engraved, made-to-order, layaway, and special-order purchases cannot be canceled after work or sourcing begins.

Chargebacks

Please contact us first if you believe there is a problem with your order. Filing a chargeback does not change the terms of this policy. We may provide the payment provider with the order record, tracking, delivery confirmation, communications, and policy acceptance relevant to the dispute.